Frequently Asked Questions

Clean Paws offers affordable pricing starting at $25 per week for weekly services. The cost may vary depending on factors like yard size, the number of pets, and the frequency of cleanups. We also provide one-time cleanups and bi-weekly services. Contact us for a free quote, and we’ll help you choose the best plan for your needs.

No, Clean Paws does not require a contract for our services. We believe in earning your trust with every visit, so you’re free to start or stop services at any time. Whether you need weekly, bi-weekly, or one-time cleanups, we’re here to provide flexible, reliable service without any long-term commitments.

Clean Paws accepts card payments and cash only. All clients are required to keep a card on file for billing purposes. Payments are processed at the start of each billing cycle to ensure a smooth and hassle-free experience. Unfortunately, we do not accept checks or other forms of payment at this time.

Yes, Clean Paws requires a card on file for all clients, and we pre-bill for services at the start of each billing cycle. This ensures a seamless payment process and uninterrupted service. Automatic payments are set up during registration, so you never have to worry about missing a bill.


Yes! Clean Paws loves rewarding loyal customers. With our new Refer-a-Friend program, you and your friends can both save! When someone you refer signs up for service, they’ll receive a discount on their first cleanup, and you’ll earn a reward on your next bill. Stay tuned for the launch of our Refer-a-Friend page, where you can find all the details!

You can cancel or make changes to your service anytime through our client portal, by phone, email, or our online contact form. We kindly ask for 48 hours’ notice to process changes or cancellations. If you need assistance accessing your portal, just let us know—we’re happy to help!

We do our best to schedule cleanups around your trash pickup day for convenience. While you can request a specific cleanup day, availability may depend on your location and our established routes.
If you need to move your service to a different day for a special event, we offer one free schedule adjustment per month. For emergency pickups outside of your regular schedule, we’re happy to accommodate for a small additional fee. Let us know your needs, and we’ll work to find the best solution for you!

We understand that your time is valuable, and while we don’t provide specific arrival times, cleanups can take place anytime throughout the day. To help you plan, we’re happy to send a text notification 15 to 60 minutes before we arrive, so you’ll always know when to expect us.
Our team works hard to stay efficient and on schedule, but factors like traffic or weather can occasionally impact the timing of our visits. We appreciate your understanding and are committed to providing reliable, professional service every time. If you have special instructions or concerns, let us know—we’re here to help!

If you skip a week of service, we’ll perform double duty during your next scheduled visit to ensure your yard is thoroughly cleaned. If you’re going out of town and need to pause services, you can do so easily through our client portal or by contacting us directly. Let us know in advance, and we’ll adjust your account accordingly. Our goal is to keep your yard clean and safe while working around your schedule.

Yes, Clean Paws provides dog waste removal services all year round! In the event of extreme weather conditions that prevent us from servicing your yard, we’ll skip that week and pick up double the following week at no extra cost. This ensures your yard stays clean and safe without disrupting your schedule.

If your scheduled service falls on a major holiday, Clean Paws will push the service to the following week and perform double duty at no extra charge. Additionally, customers can move their service up once a month free of charge—for example, if you’re hosting family during the holidays and want your yard spotless ahead of time. Let us know in advance, and we’ll work with you to ensure your yard stays clean and ready for any occasion.

Yes, Clean Paws thoroughly scans and removes pet waste from your entire yard during every visit. Our goal is to leave your yard clean, safe, and ready for your family and pets to enjoy. If you have specific areas you’d like us to focus on, just let us know when scheduling!

Yes, we’re happy to clean with your dog in the yard! Our team works calmly to ensure your pet feels safe and comfortable during every visit. If your dog loves attention, belly rubs are always free!
However, for everyone’s safety, we take aggressive behavior very seriously. If a dog consistently isn’t secured, shows aggression, or ever attacks anyone working for or with Clean Paws—or if we feel unsafe for any reason—services will be terminated immediately. Your safety, our safety, and your pet’s well-being are our top priorities.

Your pet’s safety is our top priority. Our trained professionals always ensure gates are securely closed when entering and leaving your yard. We also take care to work calmly and carefully around pets to avoid causing stress or alarm. If your dog has specific needs or behaviors we should be aware of, let us know, and we’ll make accommodations to ensure their safety and comfort.


Yes! Clean Paws now offers professional yard sanitization using the Wysiwash™ system, the same trusted solution used by kennels and animal care facilities nationwide. Wysiwash™ eliminates harmful bacteria, parasites, and pathogens like Parvovirus and Giardia in one simple step, and neutralizes pet odors at the source. The EPA-approved formula is biodegradable and safe for your pets, kids, and lawn. Ask us about adding sanitization to your next cleanup!

Yes! Wysiwash™ is biodegradable and specifically designed to be safe for use on grass and plants. The active ingredient, hypochlorous acid, breaks down naturally without leaving harmful residues behind, so you don’t need to worry about damage to your lawn, garden beds, or landscaping. It’s also non-irritating to pets and humans once applied, making it a great choice for families who want a clean yard without harsh chemicals.

Yes! While Clean Paws primarily serves individual homeowners, we also work with managed properties such as apartment communities, HOAs, parks, and dog-friendly facilities.

We partner with property managers to provide reliable pet waste removal services tailored to your property’s layout and needs. Contact us to discuss your property and request a customized quote.

At Clean Paws, pet waste is securely bagged and placed in your trash can for safe and convenient disposal. We do our best to schedule cleanups the day before your trash is picked up, helping ensure the waste doesn’t sit in your bin for long. While we can’t guarantee this every time, we’ll make every effort to align our service with your trash collection schedule.

If you don’t have a trash can available, we’ll dispose of the waste for free if you don’t have trash service. However, if you do have trash service but prefer not to use your bin, a small fee will be assessed for waste disposal. Clean Paws provides service the day before your trash is collected for maximum convenience. Let us know your situation, and we’ll work with you to find the best solution.