SMS Consent & Compliance Declaration
Clean Paws collects SMS consent through our online quote and onboarding form. To ensure transparency regarding our SMS practices, we provide this public declaration of our opt-in process and consent language.
How Customers Opt In
When requesting a quote, customers are required to check a non-preselected box to grant consent. The box is never pre-checked or assumed. The exact language displayed to the customer at the point of consent is:
“I consent to receive service-related text messages from Clean Paws at the phone number provided, including service notifications, scheduling updates, customer support, and occasional review requests. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out.”
Opt-Out Procedure
Customers may opt out at any time by:
• Replying STOP to any message received
• Updating communication preferences in their Client Portal
Reply HELP for assistance.
Disclosures
• Message frequency may vary based on your service schedule
• Message and data rates may apply
Consent Screenshot
The following screenshot shows the consent step as it appears to customers during the onboarding process.
